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HelpDEZk is a free, web-based help desk ticketing system that allows you to create, modify, save, and work on tickets from anywhere with an internet connection. It is primarily designed for smaller companies that want to have the convenience and features of a good ticketing system, without the costs. It is made primarily with PHP and jQuery, and also takes advantage of the smarty Template Engine. All of this means that it is going to be a stable system that will run well on any InterServer hosting package.
In addition to the ticketing system, this program has a built-in knowledgebase that allows you to create standard responses, answer questions, and help provide help desk representatives with the right information they need to be successful in their jobs. While not nearly as feature-rich as some other help desk solutions, HelpDEZk has a lot to offer.
If you need a help desk program that allows you to accurately create and track tickets, but you don’t want to invest money into it, this is a really good program. It is something of a concern that it doesn’t get updated very often, but for the most part not too much needs to change with this type of thing. Install it and give it a try with a few users to see if it meets your needs. If not, you can always choose another option.
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