Hesk is Free PHP Help Desk Software that runs with a MySQL database $5/month
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Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.
HESK is a free PHP based help desk program that is used to open, track, assign, and work problem tickets. It is written and largely managed by one person, Klemen Stirn, which is impressive on the one hand, but may also be a concern by people who would worry about long term support of a project like this. For being a free program that is made by one person, this is a surprisingly extensive help desk solution that will meet the needs of most users.
You can use this system to create tickets (options for both help desk members and customers to make tickets), manage the tickets through to completion of the problem, create knowledge base articles, and much more. While not likely a good solution for large corporations, it is a great tool to be used by smaller businesses.