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Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.
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HESK is a free PHP based help desk program that is used to open, track, assign, and work problem tickets. It is written and largely managed by one person, Klemen Stirn, which is impressive on the one hand, but may also be a concern by people who would worry about long term support of a project like this. For being a free program that is made by one person, this is a surprisingly extensive help desk solution that will meet the needs of most users.
You can use this system to create tickets (options for both help desk members and customers to make tickets), manage the tickets through to completion of the problem, create knowledge base articles, and much more. While not likely a good solution for large corporations, it is a great tool to be used by smaller businesses.
HESK is one of the best free help desk solutions, and will have all the features that most small businesses will require. Thanks to the premium options that are available, this platform can also grow and expand according to your needs. If you’re looking for a free, PHP based help desk solution, this is certainly a great option to consider. It can be installed in just seconds, so give it a try and see if it is going to meet your needs.
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