osTicket Web Hosting

osTicket is a widely-used open source support ticket system

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osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it's completely free.

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osTicket is an open source trouble ticketing system that allows companies to track any type of issues so that they can be more efficiently fixed. As an open source system, it is 100% free to use, which makes it one of the most affordable options out there. The data for this system is stored on a MySQL database, and it runs via a web hosting server. It also requires PHP to be installed on the server to display the information to the end users.

This ticketing system can be used by multiple users from multiple locations since it is all web-based. This adds greater flexibility for companies using it. The makers of osTicket claims that they are the most popular customer support ticketing system, and this is likely true do to its widespread use, especially with small to mid-sized businesses.

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osTicket Pros

Price
This is a free trouble ticket tracking system, yet it still offers lots of great features.
Stats
The ticketing system tracks a lot of data and compiles it into helpful reports that can allow companies to identify root causes of issues.
Flexible
This system can be used for tracking just about any type of problem from any source.

osTicket Cons

Exchange Support
They don’t offer direct integration into Microsoft Exchange, which would be a useful feature. You can connect through other email systems, however.

osTicket Review

Initial Setup
Getting this ticketing system set up is surprisingly easy. The installation only takes a minute or so if you are an InterServer customer. You can use the one-click install options and have the web portion running right away. From there you will have to go through the process of creating user groups, trouble topics, and a variety of other things to customize the platform to your exact needs. This will take some time depending on how much information you need fed in, but it is not a difficult process at all.
Features
osTicket has a lot of really great features, perhaps more than any other online ticketing & help desk system out there today. Some of the key features that people will most appreciate are listed here, but this is certainly just a partial list. You can create custom fields so that you can track the exact information required for your company. Within this system it is possible to make ‘help topics’ so that those taking calls or working with customers can quickly identify solutions to issues they are working on. Assigning tickets to different groups or individuals is also made easy with the built in features.
Plugins
There aren’t really plugins in the traditional sense, but there are a lot of options that can either be enabled or disabled based on the specific needs of your user environment. This is a very easy process that can be done from an admin screen, and adjusted as needed. Things like an advanced knowledge base, template replies, auto-replies, and much more are all available.
Customization
This is a very customizable ticketing system that can be used for both small companies and larger corporations. The customization options are extremely powerful with this system, making it so you can assign tickets where they need to go, associate knowledge base information to tickets, and much more. You can also add and adjust fields and take steps to ensure everything looks and functions just the way you need it to.
Cost of Running
This is a free platform that any company can use as their help desk ticketing system. They do have an option to host the service for you, which is a little overpriced, but most people will opt to self-host their system anyway so that is not a concern. Having this set up on an InterServer hosting package is fast, easy and affordable. Out of all the help desk ticketing system options out there, this one provides the best value at the lowest price.
Other Programs like it

osTicket is one of the best ticketing systems out there today. If you don’t think it will work for your environment, however, there are also plenty of other options to choose from. Each of these customer support systems can be installed on your InterServer web server with just a click:

Final Thoughts

If you need a ticketing system for your company, osTicket is really one of the best options out there. The fact that it is free and open source make this an obvious choice for just about any situation. You can have it installed and ready to try within minutes so you can see whether you like it or not. Most people will find this system is able to more than meet their needs.