Importance of Customer Service in the Web Hosting Business

Posted at August 12, 2021 at 6:37 pm by Michael Lavrik

Good customer service is widely considered one of the most important aspects of any business. Being able to help your customers in a way that leaves them satisfied is critical not only for keeping existing clients, but attracting new ones as well. While companies of every size and type attempt to provide good customer service, not all of them are as successful as they would like. This is especially true in the web hosting industry because customers come in many different types and have a variety of different requirements, which means a variety of different ways that they will need customer support.

Here at InterServer, we have been working hard to learn about the specific needs of our customers for many years. This is how we are able to provide exceptional support to our customers today, while also evolving and adapting to ensure we meet your needs for years to come.

What Is Customer Service

Customer service is going to look very different from industry to industry, and even from company to company. In the web hosting world, for example, almost all customer service will be provided remotely through phone, email, or live chat. This is obviously going to look much different than the customer service provided in person at a local store.

In order to meet the needs of our customers, we focus on the following key things every time we are contacted:

Response Time

When a customer is reaching out for help, they need a response right away. Our customer service team is staffed 24/7 and always ready to assist you in any way you need.

Get to the point

After listening to the problem, we do our best to provide the right solution right away. There is no need to spend hours (or even days) discussing most types of issues when we could solve it immediately.

Self Help

Our customer support team helps customers with thousands of issues each year. In many cases, multiple customers will have the same questions or concerns. This is why we publish self-help materials that will give our customers the ability to fix issues independently, or better yet, avoid problems to begin with.

Great Listener

Customer service providers have to be good listeners. They must note all the details and problems of the customers so that the right solution can be given.

Taking Proper Steps

Few things are more frustrating than contacting a customer support department only to be given the wrong solution. This not only extends the length of time you have to deal with the issues, but can also create new problems. We strive to solve problems correctly the first time.

Friendly Support

Our customers are never a burden or an annoyance. If you are contacting our customer support team, we are happy to be here to help you with any issues you are facing. We’ll always provide you fast, and more importantly, friendly support.

Why is Customer Support Critical in the Web Hosting Industry?

It is true that customer support is essential in every business, but we believe that it is even more critical in the web hosting industry. This is because web hosting is often a very technical field that many customers do not have a detailed knowledge of. In addition, web hosting is a critical component for the successful operation of most companies.

With this in mind, we know that exceptional customer service is required to help ensure your company is always able to serve visitors to your site. On top of that, many of our customers offer their customers support through their website. This means that if we don’t do our job properly, your business cannot do yours.

Best in Class Customer Support

Among all the web hosting companies, InterServer has the best customer service in every category. We are constantly providing our customer support team with training and tools so that they can help every customer with anything that they need. If you need a hosting provider that offers 24/7 customer support, comprehensive backup strategies, and much more, InterServer is here for you. Of course, you do not have to take our word for it. We have lots of certified customer reviews from places like TrustPilot, Trustwave, and more. We also maintain an A+ rating from the Better Business Bureau.

If you need great web hosting, please, contact us today. You’ll be glad you did.

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