ASP.NET Hosting Default DNS Entries

Discussion in 'General Support' started by Narbs, Dec 23, 2016.

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  1. Narbs

    Narbs New Member

    After completing the new ASP.NET shared hosting plan purchase process, I noticed I was getting a DNS related error when trying to access my page. After a couple of hours I noticed the most obvious issue in that the 'www' subdomain A record was not there while all others like ftp, mail, mssql were all there. After adding the www A record in the DNS entries through Plesk, it solved the issue. I'm not sure if my case was special or if there's a missing auto config DNS setting missing on your end. What made it difficult to troubleshoot was domain.com was auto redirecting to www.domain.com or else I would have found the issue sooner if domain.com didn't autoredirect since I would see one was working and the other wasn't... Just wanted to point this out.
     
  2. Quags

    Quags Administrator Staff Member

    Thanks for the report. Turns out the new Plesk Windows 12.5 did not include www. This has been added going forward.
     
  3. Narbs

    Narbs New Member

    Thanks for addressing the issue.
     
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