Instant Setup Not Instant

Discussion in 'Feature Requests' started by Bambie, Sep 8, 2012.

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  1. Bambie

    Bambie New Member

    I purchased 1 slice VPS with DirectAdmin, to find that DA was not installed at server setup. Generally when you purchase a vps with a control panel you expect the server to be installed with your chosen control panel.

    And then when I found out that it needed to be installed and my ticket was sent to the department it needed too, just to be told I need to purchase it again. Even though I had purchased DA at server purchase.

    If you can not have VPS setup with the control panel ordered installed as preset and a member of staff needs to install, staff should check the server details or invoices to see if you have purchased DA or cPanel/WHM instead of assuming the client has not purchased it already, unless staff do not have access to that information and if not they should.
     
    Bambie, Sep 8, 2012
    #1
  2. Quags

    Quags Administrator Staff Member

    Hello,
    Thanks for the feedback. Currently control panels like DA / cpanel are not included in the server install images because of their frequent updates and need to compile some software like apache / php manually. I'll see about getting an automatic ticket in for a control panel install on a new order.
     
    Quags, Sep 8, 2012
    #2
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