Payment Done Vps can't found

[ikiscream]

hy admin ,
i ready to pay my vps & cpanel license , but i don't have my vps & license
this my proof payment

i can't open tiket why ?

 

[Quags]

This has been answered by a ticket and refunded.

As for what the issue was: the promotional coupon is one time use. Since it was redeemed in the past (under 30 days ago) it can not be used again for the same user. A separate my.interserver.net login won't allow the coupon to be used again.