Renew in domain is not working


New Member
I have web hosting that ends in march 2021 and domain that ends in July 2019 and wanted both of them to be in the same year. So I clicked renew under my domain, and selected 2 years and then pressed continue. But nothing happens after that. I tried it several times, with the same result. Then your chat colleague gave me a link where I can pay, did not pay attention, and it was prepay, which I did not really want, I want to make the domain registered for 2 years and not for one year and give you the money to keep until the end of they year and then you use it to renew one year.

How to make renew work?