Filezilla FTP – Connection Timeout Error

By on April 16th, 2017

When accessing the server via FTP using Filezilla, if it displays connection timeout error, you will need to change the Filezilla settings to resolve the issue.

Steps to resolve timeout issue.

1) Open FileZilla.

2) Click on ‘Edit’ and select settings.

Filezilla

 

3) Then click on ‘Connection’. You can see the field ‘Timeout in seconds’, which will extend the duration where FileZilla will try to reconnect if there is any issues with connection. Then click on the ‘Ok’ button.

Filezilla

 

Then try to access server via FTP. If the issue still persists. Please do the following settings.

1) Open Site Manger.

Filezilla

 

2) Click on ‘New Site’ button.

Filezilla

 

3) You need to change the Encryption to ‘Only use plain FTP (insecure)’ and Logon type to ‘Normal’. Enter host address, user name and password and click the ‘Connect’ button.

Filezilla

 

4) Proceed according to the message, you may need to enter the passwords again, enter it.

This will solve your timeout error on your FileZilla and will connect to the FTP server without any issues.

 

If you need any further help please contact our support department.

 

 

10 Responses to “Filezilla FTP – Connection Timeout Error”

  1. Samuel says:

    I’ve tried everything but it’s still not working what else would i do

    • Jithin says:

      If you have an existing plan with us, please open a ticket with our support department: https://www.interserver.net/contact-information.html

      • Yoda says:

        I have the same problem. It works for two week or so, but then this error persists. That was the reason why I deleted Filezilla last time. Now the same thing.

        • Ravi says:

          I’ve been suffering from this timeout problem
          off and on. FileZilla works fine for a couple of weeks
          And then suddenly this timeout issue.
          Tried nearly everything Including raising timeout
          seconds, default, active, passive transfers. No use
          Need to disable Windows firewall maybe but not
          sure about it. Someone please suggest a solution.

          • Hi Ravi,

            We are sorry for the inconvenience you are finding – Most of the time it is a tweak to increase the timeout limit under Filezilla as recommended in our article OR you could set Time Out to ‘0’

            I would also try:

            Open FileZilla
            Click File => Site Manager
            Click ‘New Site’ and add below details:
            Host: (Enter Server Hostname)
            Port: 21
            Protocol/Server Type: FTP
            Encryption: Use plain FTP
            Select the Logon Type as ‘Normal’
            5.username and password
            Click Ok and ‘Connect’

            Still have any questions? Feel free to contact our Live Chat support and our representative will be right here to assist you

  2. Guillaume says:

    Hello, i just follow that guide but stilln I can not connect, this is what they tell me when I try to connect :

    Connection established, waiting for welcome message…
    Response: 220 Welcome to One.com FTP.
    Command: USER ***************
    Error: Connection timed out after 200 seconds of inactivity
    Error: Could not connect to server

    What should I do ? I used the host, username, password and port one.com sent me.

  3. Dansih says:

    Thanks it really worked. Even filezilla team does not know this reason.

  4. siva says:

    In case if the job gets failed due to the FTP timeout issue then 1st verify FTP connection and if it goes successful then re-run the job from the failed step.

  5. Sharanjeet Kaur says:

    Where to find FTP user name and password?

    • Hello Sharanjeet,

      Greetings from InterServer support.

      If you are trying to access main FTP account of your shared hosting – It will be your cPanel or Plesk username and password depending on what hosting type you have with us.

      For an FTP account you created – Please follow below steps:
      If cPanel : cPanel >> FTP Accounts >> Change Password >> Click on Configure FTP Client to know configuration
      If Pelsk >> Plesk >> Select Domain name >> FTP Accounts

      If you still have any questions, please feel free to reach us through Live chat or email.

      Have a great day.

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