Handle Bounce Back Emails in phpList

By on December 7th, 2017

PhpList is an open source software, which is used for managing the mailing list. This is written in PHP and uses MYSQL database to store the data.  Using phpList we can send an email to a large number of subscribers. Here we are discussing how phpList handles bounce back email. Bounce back will occur when any one of the users in the list doesn’t receive the message.


Configure phpList to handle bounce

1) Login to cPanel and navigate to ‘File Manager’ and navigate to ‘config’ file where you installed the installed phpList.

2) Edit the config.php file, search for message_envelops, uncomment the $message_envelope line and enter the email address you would like to send mail from. Could be like this.

$message_envelope = ‘listbounces@yourdomain’;

You also need to update the bounce_mailbox_user, and bounce_mailbox_password sections with your valid email credential as well. After editing you need to save the file. Then the config.php should look like the below.

$message_envelope = ‘youremail@PrimaryDomain.com’;

# Handling bounces. Check README.bounces for more info

# This can be ‘pop’ or ‘mbox’

$bounce_protocol = ‘pop’;

# set this to 0, if you set up a cron to download bounces regularly by using the

# commandline option. If this is 0, users cannot run the page from the web

# frontend. Read README.commandline to find out how to set it up on the

# commandline


# when the protocol is pop, specify these threes

$bounce_mailbox_host = ‘localhost’;

$bounce_mailbox_user = ‘youremail@PrimaryDomain.com’;

$bounce_mailbox_password = ‘MyPa$$W0rd’;


Process bounces in phpList

1) Login to your phpList admin panel.

bounce back in phplist


2) Navigate to ‘Process Bounces’ under System section.

bounce back in phplist


3) You can monitor bounce backs from ‘View Bounces’.

bounce back in phplist


If you need any further help please do reach our support department.



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