How to Configure Email Piping in WHMCS?

How to Configure Email Piping in WHMCS?

WHMCS is one of the leading web hosting automation platform. WHMCS provides the tools you need to start a web hosting business. WHMCS handling signups, provisioning, billing, and support. The main features that are provided by WHMCS are:
Save Time
Automate Billing
Web & Domains
Support Tools
Developer Friendly
Secure & Scalable
Powerful API

You can use WHMCS for setting up a support ticket system. When we set up a support ticket system it should need to have a support email address for clients to send questions or issues. If you set email piping in WHMCS, it will help your clients to open and reply to tickets via email without login to the client area first. Setting up email piping allows those emails to become tickets within your WHMCS.

The steps to configure Email piping between your WHMCS admin dashboard and cPanel are listed below.
1) Log into your WHMCS admin area.
2) Then select Setup -> Support -> Support Departments.

Email Piping

 

3) From the Support Ticket Departments page, locate the “Ticket Importing using Email Forwarders” field and copy the path after ‘home/username/’ specified in the path.

Email Piping

4) After that, login to your cPanel.
5) Select the “Forwarders” option under the Email category.
6) Click on the “Add Forwarder” button.
7) On the displaying Add New Forwarder page, enter the support department’s email address in the “Address to Forward” field. After that click on “Advanced Options”.
8) Click on the “Pipe to a Program” option and paste the path previously copied in step 3. And then click on the “Add Forwarder” button.

Email Piping

 

If you need any further assistance please contact our support department.

 

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