How To Install And Configure Awesome Support Plugin in WordPress
By Adarsh Sojitra on December 8th, 2021
Awesome Support is one of the popular help desk plugins for customer support in the WordPress plugin library. The basic features are available in the free version. However, the elements in the free version are enough for a good ticket system. You will be able to use the service in 5 minutes after installation. Users can easily submit the ticket without a login process. Moreover, using this plugin, you can easily import tickets from Zendesk and Help Scout. Awesome Support provides an importer add-on in a free version, unlike other plugins.
You will have an email notifications feature. So you can interact with relevant parties via email. The plugin also provides customizable email notifications. This plugin ensures security by restricting access to the correspondence. All the correspondence between client and agent will be private. However, you need to subscribe to their premium version to use this feature.
Like other plugins, it also provides customizable fields in the ticket form. You will have 13 custom field options. Also, you can display tickets anywhere on your site. Additionally, if you sign up for their newsletter, you will get their custom status plugin for free. With the help of the custom status plugin, you can easily customize ticket labels with multiple features. Moreover, clients can attach as many files as for each ticket. So, let’s discuss the basic elements of this plugin in brief,
- The plugin has a straightforward and user-friendly interface. However, the setup process is quite complex.
- The plugin comes with 28+ premium add-ons. All the add-ons are affordable, starting from $50. However, the add-ons are not included in their Standard and Pro plans. You will need to purchase the Enterprise or Agency plan for that.
- The plugin offers a canned response add-on. A canned add-on will help you to click one-click replies for common questions. However, the add-on is only available in the premium version.
- The automatic ticket close add-on will close old tickets. Moreover, you can even send messages to clients through the mail before closing the tickets.
- Also, you will have 13+ custom fields for ticket forms.
- Moreover, you can also lock the closed tickets using their productivity power back. So users can’t open the ticket.
- You can also edit the registration page from the dashboard.
- Additionally, you will have a “product management” section as well. So, you can add as many products as you want.
- You can also allow multiple agents to handle a single ticket.
Awesome Support is free to use help desk plugins. You can install it from the WordPress plugin directory. Also, it provides a premium version. The plugin offers four paid plans. It consists of Standard, Pro, Enterprise, and Agency plans. Also, the standard plan is essential and suitable for regular users. Though, if you would like to explore their advanced features, you can buy a Pro plan. Enterprise and Agency plans are the best for large-scale companies. The standard plan costs $149 per year. Also, the pro plan retails at $229 per year. The Enterprise and Agency plan costs $289 and $409, respectively. Standard and Pro plan consists of unlimited tickets, unlimited agents, and 1-year Support and update. Additionally, you will have Mail chimp integration and custom labels features in these two plans.
How to Install and Activate Awesome Support Plugin
The installation process is Straightforward. You can follow the simple steps mentioned below to install and activate the plugin.
Step 1: First, you need to log in to the WordPress admin dashboard.
Step 2: Now, you will see the option “Plugins” on the left-hand side panel of the WordPress dashboard. Click on “Plugins,” then select “Add New.”
Step 3: You will see a search bar on the top right-hand side corner of the dashboard. Now, Search “Awesome Support Plugin”.
Step 4: After that, you need to click on “Install Now.”
Step 5: After installation, you will need to activate the Awesome Support Plugin to use it on your site. Now, click on “Activate.”
Now you have successfully installed and activated the plugin. You can allow your users to submit the tickets and build an easy-to-use help desk using this plugin.
How to Setup Awesome Support Plugin
After activating the plugin on your site, you can start using this plugin on your site. You need to do some settings before getting started with ticket submission. We have explained step by step guide below on how to use the Awesome Support Plugin,
Step 1: First of all, you need to do some settings before getting started. Click on “Tickets,” you will have a ticket list. Above the list, you will see the popup message for settings up the plugin settings. So, click on “Click here to get started.” Or you can skip that step and start adding the tickets.
Step 2: It will redirect you to the settings page. You can easily moderate the options or features you want to use. The setup wizard will help you to quickly configure your new support system so that you can start processing customer requests right away. So, the first step will be “Product Setup.” If you are offering multiple products on your site, then you can click “Yes.” If you only provide Support for one product, you do not need to turn on multi-product support. Now, click on “Continue” to move on.
Step 3: Now, the second step is the “Submit Ticket page.” You have to create a new page that users can access to submit tickets to your new support system. However, the page first needs to be added to one of your menus so that the user can easily access it.
( To add a new menu to your page, you can go to the Appearance option on the left-hand side panel. And then select the “Menus” option. Now, enter the Menu name and moderate the settings of menus. After that, click on “Create Menu.” You can add this menu to any page of your site. Click on “Save Menu.”)
Step 4: Once you create the menu, go back to the setup page of the “Submit Ticket page.” Select any available menus. Then click on “Continue.”
Step 5: Now, you will have the “My ticket page” section. Select the menu which you want to add on the “My ticket page.”
Step 6: You can also add a priority field to your tickets. Also, you can configure the priority level of the ticket from the Ticket section. Click on “yes” if you want to add a priority field. Moreover, if you’re going to assign a department to your tickets, you can click on the “yes” option. Then click on “Continue.”
Step 7: After that, you will see “Existing Users.” You can allow users to submit the ticket based on their role. By default, none of your existing users will be allowed to submit a ticket. However, you can adjust this based on your existing user roles. If you do not choose any roles, then only new users will be allowed to submit tickets.
If your menus are active in your theme, your users will now be able to register for an account and submit tickets. You can now access your support tickets and other support options under the new “Tickets” menu option. After that, your users can easily submit the ticket from the front end. This way, you can easily set up the Awesome Support plugin. If you want to change the above settings, you can go to the “settings” option under the “tickets” section on the WordPress dashboard. You can check the front end of your site to check whether users can submit the ticket properly or not.
Awesome Support is one of the best help desk plugins for WordPress sites. You can easily set up the plugin and allow your users to submit the tickets. You can moderate many options in the free version. Also, the free version is available in the WordPress plugin directory. You can install it from there. It also offers a premium version. The premium version includes advanced features and 50 + integrations. You can purchase the pro version if you want to unlock the additional features of this plugin. The pro version offers add-ons as well.
The premium plans and add-ons are pretty affordable compared to other help desk plugins. Moreover, you can select the users who are allowed to submit the tickets based on their roles. You can also add custom fields and priorities to the tickets. Also, it will enable you to moderate the options on the “registration page” as well.
The installation and the setup process are very straightforward. You can follow the steps mentioned below to install and activate the plugin. Also, we have explained step by step guide on how to set up this plugin. We hope this article will help you set up the Awesome Support plugin.