How to Remote Desktop to VPS

This tutorial will help you set a password and Remote Desktop to a Windows VPS running on the KVM platform. If you are running on the Hyper-v platform your the VNC option will not be available and the password was already set and emailed directly to you. Please refer to this tutorial to see how to launch remote desktop and connect.

Step 1. Setting Password over VNC.

1. login to
2. click on “VPS” menu at the top
3. click on the wrench icon next to the vps you just ordered.
4. Click on VNC link on the left hand side menu.  ( If you do not see a vnc link you did not oder KVM/Windows VVPS).

5. “Click to connect to desktop with HTML5 VNC” button.

To set the password, send ctrl + alt + delete in VNC.


Enter your password twice and click on the arrow to the right.

Step 2. Enabling Remote Desktop (should already be done for you)

  1. Click Start, point to Control Panel, and then click System.
    Click Start, right-click My Computer, and then click Properties.
  2. On the Remote tab, under Remote Desktop, select the Allow users to connect remotely to this computer check box, and then click OK.

STEP 3. Connect with Remote Desktop

With Remote Desktop Connection, you can connect to a computer running Windows from another computer running Windows that’s connected to the same network or to the Internet. For example, you can use all of your work computer’s programs, files, and network resources from your home computer, and it’s just like you’re sitting in front of your computer at work.

To connect to a remote computer, that computer must be turned on, it must have a network connection, Remote Desktop must be enabled, you must have network access to the remote computer (this could be through the Internet), and you must have permission to connect. For permission to connect, you must be on the list of users. Before you start a connection, it’s a good idea to look up the name of the computer you’re connecting to and to make sure Remote Desktop connections are allowed through its firewall.

If you’re user account doesn’t require a password to sign in, you’ll need to add a password before you’re allowed to start a connection with a remote computer.

Watch this video to learn how to connect to another computer using Remote Desktop Connection (1:13)


  1. wael December 11, 2015 at 6:04 pm - Reply

    I Can Not Reinstall The Operating System
    Please I Need Your Help
    Wael Diab
    Email :

    • Michael Lavrik December 11, 2015 at 6:14 pm - Reply


      To Reinstall the OS please login to
      – Click on VPS at the top
      – Click on the VPS you wish to manage
      – Click on Reinstall on the left hand side.
      – Select the new OS version and confirm your password.

      If you have any questions, please open a live chat with us and we would be happy to help.

  2. luca December 15, 2015 at 4:56 am - Reply

    i try to set a new password but on vnc it doesn’t permit me please i need your LIVE help but often OFFline

    • Michael Lavrik December 15, 2015 at 12:37 pm - Reply

      When setting a new password for the Windows VPS make sure you use a complex enough password with letters, numbers and special characters.

  3. Sami March 3, 2016 at 8:11 am - Reply

    Hi Michael,

    I have Hyper-V VPS Slice (Windows 1 ) but i cannot see any VNC option available under “info” tab nor anywhere on the main menu. There is only “Bandwidth/Traffic Usage” and “Resend Welcome Email” on “info” tab. Thus I am still not able to connect.

    What would be the solution? Thank you!

    • Michael Lavrik March 3, 2016 at 12:39 pm - Reply

      Hyper-V platform is a new platform we are offering and does not use VNC. You can directly login to it using remote desktop with the ip/username/password provided to you in the welcome email.

  4. rubert March 11, 2016 at 8:54 am - Reply

    Hello my vnc to give click to html5 not let me do click send ctrl alt del. and so I can not enter my vps or put a key and I need help

    • Michael Lavrik March 11, 2016 at 9:31 am - Reply

      I checked your VPS and was able to click on CTRL ALT DELETE on the top right of the screen in the HTML5 Viewer. Try a different browser maybe a plugin is preventing the function from working.

  5. Lee April 18, 2016 at 11:15 pm - Reply

    Hi, I can’t seem to access anymore my VPS through Remote Desktop Connection. Last week it worked perfectly fine. Could you please help me troubleshoot this. Thank you

  6. Abdul Malik September 9, 2016 at 11:43 pm - Reply

    I’m neither seeing any VNC Option nor any welcome email, please tell me how to login

    • Michael Lavrik September 10, 2016 at 9:06 am - Reply


      I do not see any accounts under your email address. Please contact our support via live chat or ticket system so we can better assist you directly.

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