Manage Security Questions in WHMCS

Posted on April 4th, 2016

WHMCS is a billing, client and support management system for online businesses. But, mostly it is used to handle the web hosting business. It is a kind of business that requires too much security because the sites are important to customers or clients. Sometimes, we have to verify the identity of a customer to make sure they own the account so that we can allow them to perform some dangerous actions.

WHMCS provides us a simple interface to manage security questions in our system. In this tutorial, I am going to show you how to manage security questions in WHMCS to improve the security of the customer’s accounts. To make this process easier to understand, I have attached screenshots with every step of the tutorial. So, Let’s get started with the tutorial.

Manage Security Questions in WHMCS

Log in to the admin panel of your WHMCS account. Then, hover on the Setup option given in the main menu. Then, click on the Other >> Security Questions option to navigate to the security question manager. See the following screenshot to find the correct option.

On this page, you will get a list of security questions along with some basic information like number of users using the question. On the same page, you will also see an input field with a label Security question. Enter the security question in the input field.

Then, click on the Save Changes button given below the field. It will create a new security question immediately.

After clicking on the save changes button, you will see a success message with text Question added successfully!

So, this is how you can create a new security question in WHMCS. However, to delete a specific question, click on the delete icon corresponding to the question you want to delete. Refer to the following image to find a delete button, because it does not contain any label.

So, this is how you can create and manage security questions in your WHMCS system. If you have any questions regarding this topic, please let us know in the comment section given below. We are happy to help!