Managed Support Guidelines
Posted on October 23rd, 2015
Managed Support Guidelines
FREE Support for VPS and Dedicated servers
Servers without a control panel:
- System reinstall ($35 one time)
- All hardware issues, including parts/labor
Dedicated Servers & VPS (minimum 8 slices) with a control panel (cPanel, Direct Admin, Webuzo & Plesk support not included):
- System / Control Panel reinstall
- All hardware issues, including parts/labor
- Repair of any service that is not functioning, e.g.
- Web Server
- Mail Server
- DNS Server
- SQL Server
- FTP Server
Tomcat and Mailman are not included
Windows Support:
- Re-installation of Windows OS.
InterServer technicians will help restore the above services back to their functional condition at no additional charge.
PAID Support:
All other issues will fall under the category of paid support.
Example of paid support:
Your web server is running, but the website is displaying a ‘Forbidden‘, ‘Not Found‘, ‘Internal Server Error‘, etc.
Resolution to such a problem will be outside our support. (See pricing below)
Included Colocation Support
- Reboots
- Console checks (report any error messages on-screen)
- Simple keyboard presses (F1 to get out of BIOS)
Additional Support & Costs (Colocation/VPS/Dedicated)
Extended support will be billed under our standard hourly rate of $160/hour, in 15-minute increments.
Advanced Hosting Solutions
InterServer Advanced Hosting provides small to medium-sized companies cost effective solutions for their online infrastructure.
We will work with your company to develop the solution that best fits your plans. For additional information contact our sales department.
- Clustering / Load Balancing
- VPNs
- High-Storage Arrays
- VoIP Phone Service
- Managed Firewall Solutions
- Cloud Services
cPanel + CentOS / Fedora / RedHat / FreeBSD Security Solutions
- mod_security
- Kernel / Userland
- Syn Flood Protection
- Automatic Security Updates
- IPTables Firewall
- PF Firewall Ruleset w/ Scrub (freebsd only)
- Hardening Temporary Dirs
- Removal of Un-needed Services
- Removal of Un-needed RPMs / programs
- Ksplice Rebootless security updates
- Logwatch w/ daily reports
- Daily Security Updates
- Safer PHP Configuration
- Brute Force Protection
- Access Control List (exec protect)
- Syn Cookie Protection
Server Optimization Solutions
- Web Server optimization
- Conversions to LiteSpeed or Nginx
- Mysql Optimization (slow queries, memory allocation, & connections)
- PHP Optimization
- OS optimization (inodes, buffers, memory)
- Overall hardware check up (CPU, memory, storage)
If we need cpanel in it ? do you provide this ?
Thanks
Yes Dedicated Servers or VPS (minimum 4 slices) with cPanel.
Hi, I’m a VPS-216.158.224.123 customer.
And I have a problem that I can not connect to
VPS-216.158.224.123-No connection to the server at 216.158.224.123
Please contact our support for help!
Okay well thanks
Can I run more than 1 trading account at a time through your VPS
Yes you can
I didn’t understand by what you mean by 4 slices.could you please explain a bit
Hi,
VPS Slice? In simple terms, it’s a bundle of system resources. It includes CPU, memory, disk space, and bandwidth. 1 VPS Slice = 1 Core CPU, 1GB Memory, 25GB Disk Space and 25GB bandwidth.
Hi there,
I didn’t understand by what you mean 4 slices. Could you please explain a bit?
https://www.interserver.net/vps/ set the slider to 4 on this page. Anything above that is 4 slices or more.
any phone support ?
yes
I have 4 slices VPS hosting but cpanel is not included in it. I am paying 14 50$ extra per month only for cpanel. Kindly assist.
Me having the same issue I can’t pay large amounts for vps and still pay for a cpanel
https://www.universalblog.org/
Hello,
Can you please be more specific on what exactly is the issue so we can check into the issue and find the solution
Regards,
Hello how can we solve problem
Hi,
I request you to get contact us through chat or phone, we can look into the issue.
I have a crypto wallet with four masternodes. Can I run multiple masternodes from a single vps ?
Hello Joe,
Virtualization within VPS is technically not possible, we are currently offering couple of cheaper dedicated servers which you can order from https://www.interserver.net/dedicated/4-core-dedicated-servers.html
Still have any questions? Feel free to contact our Live chat support and our representative will be right here to assist you.
🪄🧠🥶🌍🔮
I have VPS with Interserve (8 Slices),
1. I need to install an SSL from other service providers
2. will be easy for me to install
3. or only you can install
4. is it free
Slice 8 (with control panel) comes under managed support. You can share the details via ticketing system (or chat), so we can help you with SSL installation!
Is there any major Service maintenance at interserver or what else going on
Since early morning I am waiting for response to my ticket, my requiremnt is simple : I just need multiple PHP version
Thanks.
We already replied to you via ticket. Kindly see the registered email ID or Interserver Client area >> Support
required
Thank you for your humbleness & concerns.
What do you mean by slice in your hosting???? 4 slice means 4 core cpu?????
Yes!
Slice 1 means Core 1 VPS
Slice 2 = Core 2
Likewise…..
You can see more details here: https://www.interserver.net/vps/
Must I buy cpanel licence from you people before you can manage my website even if I have more than 8 CPU or slice or dedicated server
It’s not necessary to buy cPanel license from ours. You can buy from any platform and can use here. If it’s on Slice 4 and above servers (with cPanel/Webuzo/Plesk/Directadmin control panel), we will provide support.
Hi I would like you to send me the money to my cash app pleas is $Armondiaz602
Hey,
Do you still need any info? Please let us know.
Best time spent
If you have got any questions please feel free to contact us.
Best time spend
If you have got any questions please feel free to
Please I need help to save me.
Thank you, my dear, I’m waiting for you.
Hi.
Can you please elaborate the issue ?
Good
Excellent
Thank you for your humbleness & concerns.
The pleasure is all mine. If you have got any questions please feel free to contact us.
Am new here I need a help to connect to servers
Can you please elaborate the issue ?
Nice website
Nice website
I’am new here i need connect the server pls
Hi,
Please reach us through email or phone it is will be thre right channel to provide your support.
Working perfectly perfectly
Hello,
Thats great, if you have any questions feel free to contact us.
Working perfectly
Can I run trading account in your VPN
Hello,
Yes you can use Windows based plan like Hyper-V or Dedicated servers within Windows OS can be used for trading. If you have further questions feel free to contact us.
How I get support I need some support about server site
Hello,
Can you please reach out to our support team, so we can get the issue fixed for you.
Actually, I have my site web hosting hub to inter-server but I get an issue when I open my site after migrating (error establishing a database connection)please solve this issue.
Hello,
Can you please reach out to our support team, so we can get the issue fixed for you.