Managed Support Guidelines

Posted on October 23rd, 2015

Managed Support Guidelines

FREE Support  for VPS and Dedicated servers

Servers without a control panel:

  • System reinstall ($35 one time)
  • All hardware issues, including parts/labor


Dedicated Servers and VPS (minimum 4 slices) with a control panel (cPanel or Direct Admin. Plesk support not included):

  • System / Control Panel reinstall
  • All hardware issues, including parts/labor
  • Repair of any service that is not functioning, e.g.
    • Web Server
    • Mail Server
    • DNS Server
    • SQL Server
    • FTP Server
      Tomcat and Mailman are not included


Windows Support:

  • Re-installation of Windows OS.


InterServer technicians will help restore the above services back to their functional condition at no additional charge.


PAID Support:

All other issues will fall under the category of paid support.

Example of paid support:

Your web server is running, but the website is displaying a ‘Forbidden‘, ‘Not Found‘, ‘Internal Server Error‘, etc.

Resolution to such a problem will be outside our support. (See pricing below)


Included Colocation Support

  • Reboots
  • Console checks (report any error messages on-screen)
  • Simple keyboard presses (F1 to get out of BIOS)


Additional Support & Costs (Colocation/VPS/Dedicated)

Extended support will be billed under our standard hourly rate of $160/hour, in 15-minute increments.


Advanced Hosting Solutions

InterServer Advanced Hosting provides small to medium-sized companies cost effective solutions for their online infrastructure.
We will work with your company to develop the solution that best fits your plans. For additional information contact our sales department.

  • Clustering / Load Balancing
  • VPNs
  • High-Storage Arrays
  • VoIP Phone Service
  • Managed Firewall Solutions
  • Cloud Services


cPanel + CentOS / Fedora / RedHat / FreeBSD Security Solutions

  • mod_security
  • Kernel / Userland
  • Syn Flood Protection
  • Automatic Security Updates
  • IPTables Firewall
  • PF Firewall Ruleset w/ Scrub (freebsd only)
  • Hardening Temporary Dirs
  • Removal of Un-needed Services
  • Removal of Un-needed RPMs / programs
  • Ksplice Rebootless security updates
  • Logwatch w/ daily reports
  • Daily Security Updates
  • Safer PHP Configuration
  • Brute Force Protection
  • Access Control List (exec protect)
  • Syn Cookie Protection


Server Optimization Solutions

  • Web Server optimization
  • Conversions to LiteSpeed or Nginx
  • Mysql Optimization (slow queries, memory allocation, & connections)
  • PHP Optimization
  • OS optimization (inodes, buffers, memory)
  • Overall hardware check up (CPU, memory, storage)

53 Responses to “Managed Support Guidelines”

  1. Deepak dhande says:

    If we need cpanel in it ? do you provide this ?


  2. Miguel says:

    Hi, I’m a VPS- customer.
    And I have a problem that I can not connect to
    VPS- connection to the server at

  3. Tianne Brown says:

    Can I run more than 1 trading account at a time through your VPS

  4. Sezhian says:

    Hi there,

    I didn’t understand by what you mean 4 slices. Could you please explain a bit?

  5. Sreeal says:

    any phone support ?

  6. Gurpreet says:

    I have 4 slices VPS hosting but cpanel is not included in it. I am paying 14 50$ extra per month only for cpanel. Kindly assist.

  7. Joe says:

    I have a crypto wallet with four masternodes. Can I run multiple masternodes from a single vps ?

  8. Kasinathan says:

    I have VPS with Interserve (8 Slices),
    1. I need to install an SSL from other service providers
    2. will be easy for me to install
    3. or only you can install
    4. is it free

  9. Dalal says:

    Is there any major Service maintenance at interserver or what else going on
    Since early morning I am waiting for response to my ticket, my requiremnt is simple : I just need multiple PHP version

  10. Piyush says:

    What do you mean by slice in your hosting???? 4 slice means 4 core cpu?????

  11. Don Omajemite says:

    Must I buy cpanel licence from you people before you can manage my website even if I have more than 8 CPU or slice or dedicated server

    • It’s not necessary to buy cPanel license from ours. You can buy from any platform and can use here. If it’s on Slice 4 and above servers (with cPanel/Webuzo/Plesk/Directadmin control panel), we will provide support.

  12. hi Armando says:

    Hi I would like you to send me the money to my cash app pleas is $Armondiaz602

  13. ImRaN Khan says:

    Best time spent

  14. Aamir khan says:

    Please I need help to save me.
    Thank you, my dear, I’m waiting for you.

  15. Christopher says:

    Am new here I need a help to connect to servers

  16. Hannan butt says:

    Nice website

  17. Fahad says:

    Nice website

  18. Muhammad Umar Abdullahi says:

    I’am new here i need connect the server pls

  19. Salama says:

    Working perfectly

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