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  • Updating or adding a credit card to https://my.interserver.net

    Posted at October 23, 2015 at 8:30 am by InterServer Staff

    To place a credit card on file for services like VPS and Cloud log into https://my.interserver.net. Once logged in go to the billing -> update personal information option which is on the top menu bar. Once there you can change billing between paypal and credit cards. By selecting credit cards you can place a credit card on file. You can also enable or disable automatic payments. If automatic payments are enabled, all new invoices will be automatically charged. However, old invoices that may    [...]

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    Supported Payment Methods

    Posted at October 23, 2015 at 8:28 am by InterServer Staff

    Interserver accepts a wide variety of payment methods to make paying for your hosting as easy as possible. Web Hosting and VPS Payment options are: Credit cards (Visa, Master Card, American Express, and Discover) Debit Cards with Visa or Master Card logo Paypal Checks or Money Orders are also accepted. Payment must be mailed in and instant activation is not available.Dedicated Servers, Colocation and Advanced Hosting Solutions Credit cards (Visa, Master Card, American Expre   [...]

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    How to update and pay with a credit card at https://my.interserver.net

    Posted at October 23, 2015 at 8:25 am by InterServer Staff

    To enable credit cards log into https://my.interserver.net with your email address as the username. If you have lost your password please reset it at https://my.interserver.net/password.php. Once logged in at the TOP of the page look for a link called Billing. Once updated go to update personal information. At this interface you can select credit card or paypal as payment options. If credit card is selection, an additional option can be selected called "Automatically charge my credit card" to    [...]

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    How do I cancel my account?

    Posted at October 23, 2015 at 8:10 am by InterServer Staff

    Virtual Hosting/SSL/Backups/Licensing: To cancel a VPS, Webhosting, Remote Backups or any licenses, please log into https://my.interserver.net and select Cancel option under the service you wish to cancel Dedicated servers: To cancel a dedicated server, please fill out the following form: http://www.interserver.net/cancelmyserver.php   For all the above mentioned services you have the option to e-mail us directly at billing@interserver.net or call our office at 877-566-8398 during norm   [...]

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    How do I update my billing information?

    Posted at October 23, 2015 at 8:10 am by InterServer Staff

    For Dedicated Server Clients: Billing information can be updated through https://interserver.net/cms.For Shared Hosting Customers Billing information can be updated through https://tfadmin.com. Click on "website area" on top and log in with your domain (no w's) and password.If you are having issues logging into the interfaces above, account information for any accounts can be updated through the following url: https://secure.interserver.net/orders/cardupdate.phpPlease note it can t   [...]

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    How do I renew my account?

    Posted at October 23, 2015 at 8:10 am by InterServer Staff

    Our web hosting accounts are on a recurring billing cycle. This means your account will automatically renew on the next billing date based on the billing cycle chosen.All accounts have 30 days to pay off any outstanding invoice. If you are paying by check an email will sent reminding you of your billing date. The address will be included in that email address.To change your billing cycle (monthly/annually) please contact billing@interserver.net with your domain name, cycle to change to    [...]

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    How do I upgrade / downgrade my account?

    Posted at October 23, 2015 at 8:10 am by InterServer Staff

    To upgrade / downgrade your account please contact billing@interserver.net with your domain name and last 4 digits of the credit card number on file for account confirmation. Unless noted on the particular package there is no additional charge for a change of plan.

    How do I change the owner of an account?

    Posted at October 23, 2015 at 8:10 am by InterServer Staff

    To change the owner on an account please contact billing@interserver.net with your domain name and last 4 digits of the credit card number on file with the name and email address of the new owner. Once confirmed the new account owner will be asked to provide us with the full billing details and a new welcome email will be sent for the account.

    Account Level Filtering

    Posted at October 8, 2015 at 1:41 pm by InterServer Staff

    Account filters can be used to handle mail from a particular sender in the desired way: to redirect it to another account, place it in a folder, fail with a message to the sender, delete it with no message to sender, or pipe it to a program.To set up a filter click on Create New FilterGive your filter a name; select the proper field from the first drop-down list, and the type of match you want from the second one. Regex expression matching is incredibly powerful but to use it you   [...]

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    Change payment method from credit card to paypal

    Posted at October 8, 2015 at 1:40 pm by InterServer Staff

    To switch your payment method to paypal from credit card log into https://my.interserver.net with your email address and password. If you have lost the password use https://my.interserver.net/password.phpOnce logged in at the top right open the billing tab and select Update Personal Information under Legacy billing and Above reports. Under Disable "I Forgot My Password" Password Resets is the optionSelect Payment MethodIn the drop down change from Credit Card to paypal and save by c   [...]

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    Cancel a VPS

    Posted at October 8, 2015 at 1:40 pm by InterServer Staff

    A VPS can be cancelled directly through our https://my.interserver.net portal. If you have lost your password use https://my.interserver.net/password.phpLog into your portal, and select the VPS from the top right drop down menu, or under the "Your Packages" section on the main login screen.On the VPS information page there a table that shows Type / Cost / Billing Status / Power statusNext to Billing Status click (cancel)A cancellation will be immediate and the VPS will shut dow   [...]

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