Create and Manage FTP Accounts in cPanel

Posted at February 2, 2016 at 2:22 pm by Jithin

In this documentation, we can check how to create and manage FTP accounts in cPanel.   1) Login to cPanel account. 2) Click the icon ‘FTP Accounts’ from the section ‘FILES’.   3) Enter the details and click the button ‘Create FTP Account’.   4) If you want to change FTP account password, click the icon ‘Change Password’.   Then enter the new password and click the button ‘Change Password’.   5) If you w   [...]

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Thunder bird error: weak ephemeral Diffie-Hellman key error

Posted at December 28, 2015 at 1:33 pm by John Quaglieri

Covers cpanel + courier-imap If thunderbird gives weak ephemeral Diffie-Hellman key error a new Diffie-Hellman key is needed. The default size may be under 1024bits and should be 2048bits now. First check the key size (default 768 usually) openssl dhparam -text -noout -in /usr/lib/courier-imap/share/dhparams.pem Diffie-Hellman-Parameters: (768 bit) prime: 00:bb:55:fc:77:55:fe:30:a6:c8:fa:d8:c4:86:28: ed:ba:a0:f1:d9:b3:52:5e:ce:6a:9f:1f:22:b0:81: 30:7e:a0:99:85:59:b5:9f:23:3b:94:f   [...]

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Fantastico Common Errors in cPanel

Posted at December 15, 2015 at 7:01 pm by Jithin

In this documentation we can check the common fantastico errors in cPanel and how to fix those errors.   1) If fantastico link disappears in the cPanel, please use the following steps to resolve the issue. mkdir /usr/local/cpanel/base/frontend/x/cells mv /usr/local/cpanel/3rdparty/fantastico/xskin.html usr/local/cpanel/base/frontend/x/cells/fantastico.html ln -s /usr/local/cpanel/base/frontend/x/cells /usr/local/cpanel/base/frontend/x2/cells   2) If you want to uninstall the fanta   [...]

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Backup and Restore in cPanel

Posted at December 1, 2015 at 1:33 pm by Jithin

The Backup option allows us to generate full or partial backups of cPanel accounts including files, databases, Email forwarders and filters. You may follow the video tutorial given below or continue reading. [embed]https://www.youtube.com/watch?v=j7T_L2aZ-FI[/embed]   Steps to access the “Backups” option. 1: Login to cPanel. 2: Locate the “Files” section and click on “Backups” option from there as shown below.   Download a Full Website Backup    [...]

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Manage Domains in cPanel

Posted at December 1, 2015 at 1:32 pm by Jithin

Using Domains section in cPanel we can add Addon domain, Subdomains, aliases and DNS. Also we can set up URL redirection.   1: Create an Addon Domain: Perform the following steps to create an addon domain. 1: Enter the domain name in “New Domain Name”. 2: The sub domain and document root for the domain automatically creates when you enter the domain name. If you want to change the document root you can edit from “Document Root” box. 3: If you want to create separat   [...]

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WHM Statistics Software Configuration

Posted at December 1, 2015 at 1:31 pm by Jithin

In this documentation, we can check how to configure server statistics. 1 ) Login to WHM 2 ) Navigate to Home >> Server Configuration. 3 ) Click the icon "Statistics Software Configuration".   Statistics Status Summary This section displays the information about server’s statistics and statistic software.   We can see the specific user’s statistics by selecting the username from the dropdown menu and click ‘Go’ button. You can select ‘all’    [...]

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How to use WHM Feature Manager?

Posted at November 25, 2015 at 3:41 pm by Jithin

In this documentation, we can check how to manage features in your account. This option allows you to enable or disable icons in your cPanel account.   1 ) Login to WHM. 2 ) Navigate to Home >> Packages. 3 ) Click the icon ‘Feature Manager’.   cPanel and WHM includes the following three predefined feature lists. Default - The system grants cPanel users access to these features by default. If you disable a feature from this list, the system will disabl   [...]

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How to Create cPanel Accounts from WHM

Posted at November 25, 2015 at 3:41 pm by Jithin

In this documentation we can check how to create new cPanel accounts from WHM. 1 ) Login to your WHM account. 2 ) Navigate to WHM »Account Functions »Create a New Account.   3 ) Click ‘Create a New Account’ button.   4 ) Domain Information Here we can enter the account details. Enter the domain name for the new account. Enter user name for the account. Enter the password and confirm it. Enter the email address to get notifications. &nbs   [...]

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How to Manage DNS Zone from WHM

Posted at November 25, 2015 at 3:41 pm by Jithin

In this documentation, we can check how to manage DNS zone from WHM.   Add a DNS Zone Login to WHM. Navigate to Home » DNS Functions. Click the icon ‘Add a DNS Zone’.   Here we can create DNS zone for the domain. Add IP address on the IP text box and domain name on the Domain text box in ‘Domain Selection’ section. We can see the list of domains and users in ‘Account Selection’ section. If the account is already appeared in the ‘Account Selecti   [...]

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How to Create Custom Error Pages in cPanel

Posted at November 25, 2015 at 3:41 pm by Jithin

In this documentation, we can check how to create custom error pages in cPanel.  Error pages are mainly used to inform customers about the problem when they access the sites. We can access the Error Pages section from cPanel >> Advanced >> Error Pages.   Select Domain To Mange Error Pages. Here we can select the domain name which you want to manage error page. If you have more than one domain, select the exact domain name from managing section.   Edit Er   [...]

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Install WordPress using Softaculous in cPanel

Posted at November 25, 2015 at 3:40 pm by Jithin

We can install WordPress using Softaculous. With the help of Softaculous we can install WordPress with only a couple of clicks.   Step 1: Login to cPanel and go to “Software/Services” section where we can see “Softaculous” option.       Step 2: Click on the Softaculous option and it will direct you to Softaculous page and here we can see a lots of software and scripts. Usually WordPress will be there in the Softaculous home page “Top Scri   [...]

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Manage Email Accounts in cPanel

Posted at November 21, 2015 at 3:06 pm by Jithin

This documentation will give you a step by step instructions to create and manage Email accounts associated with your cPanel domains. You may also refer the following video tutorial : [embed]https://www.youtube.com/watch?v=VRNo6BWai4w[/embed]   To begin, log in to cPanel and navigate to “Mail” section.   Create New Email Accounts 1: Click on Email Accounts   2: Enter the Email user name you wish to create.   3: Enter and confirm   [...]

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Auto Responders

Posted at November 13, 2015 at 1:41 am by InterServer Staff

In most cases you should create an account under email accounts with the same name as your auto responder before setting it up. This will allow you to capture the email address of anyone who sends mail to your auto responder (you could also achieve this by forwarding the auto responder e-mail to a different email account). Once that is completed go to auto responders and click add auto responder. For English and most Western languages you can leave the encoding dropdown setting at utf-8. Set t   [...]

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Box Trapper

Posted at November 13, 2015 at 1:41 am by InterServer Staff

Box Trapper will send a ‘challenge email’ to anyone who sends mail to an account that doesn’t pass certain criteria, which they must respond to in order for their emails to pass through to your account. In essence it is saying –‘Prove you are human by responding to this message’. Because most mass emailed advertisements do not receive e-mail at the same address that they send it from, this will eliminate a lot of spam offers from ever reaching your inbox. To    [...]

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What is the CPanel?

Posted at October 23, 2015 at 8:34 am by InterServer Staff

The cPanel control panel is an end-user administration interface. From here you will be able to manage/create/delete pop/imap accounts, ftp accounts, mailing lists, databases and many advanced features.

Web Mail

Posted at October 23, 2015 at 8:30 am by InterServer Staff

Be sure to set up at least one account under email accounts before accessing webmail. Once you click on the icon it will give you the address to log onto directly in the future.   You can also get there by clicking the icon below the message. Next you will you will be asked whether to allow it to load your mail automatically.   Just let it proceed. There is normally no reason to turn off auto-loading of mail unless one of your email accounts gets so much mail that it slows everythin   [...]

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User Level Filtering

Posted at October 23, 2015 at 8:30 am by InterServer Staff

User level filters are set up and tested exactly the same way as Account Level Filters. The difference is that a user level filter is applied after any applicable account level filters and only applies to the user account that it is set up for. An example of how to use this would be to forward mail from any domain ending in .fr that is sent to your e-mail account to your French speaking partner’s e-mail.

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Using mod_rewrite to redirect an IP address to a domain name

Posted at October 23, 2015 at 8:30 am by InterServer Staff

To redirect an IP address to a domain name on an apache webserver using .htaccess and mod_rewrite the following can be done. Lets say you have the domain name domain.com on IP address 4.2.2.2 and you do want to redirect the IP address to the domain name if just the IP is accessed (say for SEO purposes). That would be http://4.2.2.2 will rewrite to http://domain.com. In your .htaccess file add RewriteEngine On RewriteCond %{HTTP_HOST} ^4\.2\.2\.2 RewriteRule (.*) http://domain.com/$1 [R=301,L   [...]

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To speed up the server.

Posted at October 23, 2015 at 8:28 am by InterServer Staff

  To speed up the system following is recommended:-   1) Switch to mod_ruid2 and add xcache php accelerator 2) Switch from named to nsd for dns 3) Enable dormant services in WHM->tweak settings 4) Install  PHPSuHosin. 

To fix the error on   Root exception is java.lang.ClassNotFoundException: org.apache.tomcat.dbcp.dbcp.BasicDataSourceFactory]   on cpanel's tomcat 7 install:   copy tomcat-dbcp-7.0.30.jar and mysql-connector-java-5.1.9.jar (version may differ) into the following directory /usr/local/easy/share/java/easy-tomcat7 and maintain context.xml in /home/user/public_html/META-INF directory.    

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Spam Assassin

Posted at October 23, 2015 at 8:28 am by InterServer Staff

In order to prevent having to read through a lot of unwanted commercial e-mails, you can enable Spam Assassin. Spam Assassin uses a point system to decide whether e-mails should get through to your inbox or be blocked.Blocked e-mails will either be sent to your spam folder or automatically deleted.    Under the filters setting you can change the score which will trigger blocking. If you have not used Spam Assassin before, you should start out with the default setting of 5.0 , turn of   [...]

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Prevent users from sharing premium accounts of your site – Leech Protect

Posted at October 23, 2015 at 8:28 am by InterServer Staff

To prevent premium user of your website from giving away their credentials to their friends or family you can use Leech Protect. You can specify number of logins user can have on hourly basis which helps to prevent sharing of premium accounts. Enable Leech Protect Go to cPanel and scroll down to security tab. Click on Leech Protect to see list of directories. Click on Icon to expand the directory. To protect a directory from leech access select the directory by clicking its name. Fill the numbe   [...]

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Redirect a specific page to another page using cPanel

Posted at October 23, 2015 at 8:28 am by InterServer Staff

If content of your webpage has been moved to a new location and you want to redirect users to the updated URL then you can use the Redirect feature of cPanel. To use redirect feature go to cPanel and scroll down to “Domains” tab. Then select “Redirects” to open the redirect settings. There are two types of redirects: Permanent (301). Temporary (302). Permanent (301) redirect helps to tell search engine that the page has been moved permanently to a new location. So, sea   [...]

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Mailing Lists

Posted at October 23, 2015 at 8:27 am by InterServer Staff

Setting up a mailing list under cpanel is more difficult than the average task because there are so many settings to configure. This program (otherwise known as Mailman) should never be used to send to groups of over 500 members as there is no way to limit the speed that the mail is sent at, so you will violate Internet Server’s TOS and the TOS at most other hosts. In most cases you should use phpList which can be found in cpanel under Fantastico or Softaculous. This type of list will all   [...]

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Mailman bounces emails with Unroutable Domain

Posted at October 23, 2015 at 8:27 am by InterServer Staff

If you have large mailman lists you may recieve bounced messages. Exim seems to have problems with sending more than 500 emails at a time. Mailman by default will attempt to send this many. Edit the following file: /usr/local/cpanel/3rdparty/mailman/Mailman/mm_cfg.py and make the following changes # Max recipients for each message SMTP_MAX_RCPTS = 20 # Max messages sent in each SMTP connection SMTP_MAX_SESSIONS_PER_CONNECTION = 15 Please first make sure that a high enough hourly    [...]

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Import Addresses

Posted at October 23, 2015 at 8:26 am by InterServer Staff

This area is used to create e-mail accounts to use for outgoing mail. It is not for importing addresses that you will mail to! Be extremely careful with this interface. It can create thousands of e-mail accounts on your domain within a few minutes. If you make a mistake and add a lot of unwanted accounts to an add on domain then you can remove them by going to Add On Domains and removing the domain then adding it back afterwards. If you add unwanted e-mail addresses to your principal domain, yo   [...]

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Using cPanel to transfer website to another host

Posted at October 23, 2015 at 8:26 am by InterServer Staff

When you want to move your website from one cPanel host to another, there are a few ways to do it. We will show you how to transfer your website to another host in this article. METHOD #1: The "manual" way is to download all of your files to your local computer using FTP or the File Manager in cPanel. When your new web hosting account has been activated, you can upload your files and call it a day. (Also be sure to transfer your DNS to the nameservers for your new host.) METHOD #2: The "a   [...]

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How to Upload Files to Your Website Using WinSCP (an FTP Client)

Posted at October 23, 2015 at 8:26 am by InterServer Staff

In order to upload files from your computer to your website, you need to use a file transfer protocol (FTP) client. WinSCP is free FTP software for Windows that allows you transfer files from a local machine (your desktop, laptop, etc.) to a remote machine (your server). To begin, download the latest version of WinSCP from http://winscp.net/eng/download.php and click on the "Installation package". Install the software just as you would any other program. During installation, you'll be    [...]

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How to prevent other sites from linking files on your website

Posted at October 23, 2015 at 8:25 am by InterServer Staff

Sometimes you want to prevent other websites from directly linking to files present on you server. Hotlink Protection which is a security feature of cPanel allows you to specify URLs which are allowed to link files from your server. It helps to save bandwidth and it prevents the stealing of your content. Example of linking An image is present on your server and another website is displaying that image using <img> tag on their website. By enabling Hotlink Protection for files you can   [...]

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How to stop a user from accessing your website

Posted at October 23, 2015 at 8:25 am by InterServer Staff

  To block users to access your site you can use IP Deny Manager feature of cPanel. You can specify a particular IP address as well as complete series of IP addresses to block. Video tutorial with updated steps is given below. Follow it or continue reading. [embed]https://www.youtube.com/watch?v=lNnnzXWXkPo[/embed]   Steps involved in accessing IP Deny Manager Go to cPanel. Scroll down to Security tab. On clicking IP Deny Manager you will be presented with    [...]

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How to Set up a Cron Job in cPanel

Posted at October 23, 2015 at 8:25 am by InterServer Staff

"Cron" is software utility for Unix-like operating systems, such as Linux and OpenBSD. A "cron job" is a command that allows you to run scheduled tasks on your web server. For example, suppose that you'd like to run a particular script on a daily basis, but you only want to run it during non-peak hours, and you don't want to be bothered with taking the time (or remembering) to run the script manually. To make your life easier, you can set up a cron job in cPanel that will automatically run your    [...]

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How to Create a DB(DataBase) using the MySQL Database Wizard in cPanel

Posted at October 23, 2015 at 8:14 am by InterServer Staff

Login to cPanel and open the MySQL Database Wizard. Enter a name for your database and click the Next Step button: Enter a username, and click the Password Generator button to create a strong password for your database. Be sure to copy the password to a safe location. Then click the Create User button. Make a note of the User and Database names for future use, such as when editing the wp-config.php file during WordPress installation. Check the box next to ALL PRIVILEGES, and click Next Step.    [...]

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How do I access the cPanel with InterServer?

Posted at October 23, 2015 at 8:10 am by Jithin

The cPanel is the most popular control panel in the web hosting circle. In this documentation, we are going to see how to login to cPanel. If you are trying to login to cPanel of a shared hosting account with us, ie., a Standard Web Hosting service, you can login to the cPanel from the portal at https://my.interserver.net . In this method, you can login without filling a login prompt. In the product page on your portal, (Web hosting >> View Web Hosting) the top button on the left pane i   [...]

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Exim fails with error in redirect data: domain missing or malformed

Posted at October 23, 2015 at 8:07 am by InterServer Staff

Should exim in cpanel give an error similar to the following: test@domain R=valias_domain_file defer (-17): error in redirect data: domain missing or malformed in "test@" edit /etc/vdomainaliases/domain.com and remove any entry in that file and try again.

Forwarders

Posted at October 23, 2015 at 8:07 am by InterServer Staff

The forwarding section is one of the easiest and most useful sections in the entire cpanel. Once you have set up an email account on your domain from within cpanel, you will often wish to forward it to another account. Perhaps your business is just starting up and you have very little mail coming in yet, but you always check your personal mail twice a day. You could set up forwarding from an account on your newly acquired domain and send it to your personal account. To do that go to the button    [...]

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Enable Ioncube on Shared Hosting Servers

Posted at October 23, 2015 at 8:06 am by InterServer Staff

To enable ioncube on shared hosting servers on our cloudlinux platform (these servers are named webhostingXXXX.interserver.net). First log into cpanel. Click on the option "Select PHP version"   Instead of native (the default) select another PHP version. Check php.net for the latest version. As of this writing PHP 5.4 or 5.5 is recommended. Click save as current.   You will then be able to select ioncube_loader in the modules section and click save.

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Email Trace

Posted at October 23, 2015 at 8:06 am by InterServer Staff

This is a debugging tool for problems with e-mail delivery. Unless you have a good understanding of e-mail headers you will be better off contacting your host if you have problems. For now, enter an e-mail address in the box and click Run Report . If you haven’t received mail recently the first part- Delivery Report may be blank. Look underneath there in the Email Address Trace. If you see any red exclamation marks in the report, you should contact support at Internet Server or at your ow   [...]

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Disable MySQL Strict mode

Posted at October 23, 2015 at 8:06 am by InterServer Staff

To disable strict mode on cpanel servers in mysql 5.6 edit /etc/my.cnf add in under [mysqld] sql_mode=NO_ZERO_IN_DATE,NO_ZERO_DATE,ERROR_FOR_DIVISION_BY_ZERO,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION for example [mysqld] default-storage-engine=MYISAM local-infile=0 innodb_file_per_table=1 max_allowed_packet=268435456 query_cache_limit=4M query_cache_size=128M query_cache_type=1 innodb_flush_log_at_trx_commit=2 innodb_lock_wait_timeout=200 max_connections=500 max_user_c   [...]

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Email Authentication

Posted at October 23, 2015 at 8:06 am by InterServer Staff

Under this category you will see two sub-headings: DKIM and SPF. The first one checks for incoming mail where the header information has been forged. Simply enable it-there are no settings to configure. Under SPF you will see boxes for adding additional domain names that can send mail from your account as well as a box for selecting IP addresses within your hosting account that are not allowed to send mail. Do not experiment with these settings. The average user should leave these alone.

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Email Accounts

Posted at October 23, 2015 at 8:06 am by InterServer Staff

Here you can add new email accounts. The drop down arrow will show your principal domain name and any domain names that have been added with cpanel under Add On Domains. Simply select a user name and password after setting the dropdown arrow to the proper domain. If you expect a lot of mail to a particular address you can raise the mail quota. In most cases you should not set it to ‘unlimited’ as a precaution against malicious DNS attacks. If you are a two or three person business    [...]

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Easyapache on cpanel fails with failed to install LWP::UserAgent

Posted at October 23, 2015 at 8:06 am by InterServer Staff

Error: -- Begin opt 'Calendar' -- -- Begin step 'to config options' -- -- End step 'to config options' -- -- End opt 'Calendar' -- -- Begin opt 'CurlSSL' -- !! Failed to install CPAN Perl module(s) LWP::UserAgent !!   To fix this error run: cpan -if LWP::UserAgent   Then rerun EasyApache.      

CPanel/WHM reports invalid license

Posted at October 23, 2015 at 8:02 am by InterServer Staff

You can check if CPanel is licensed by going to http://verify.cpanel.net, entering your servers IP address and clicking Verify. If the license shows as active, the following command will need to be run. As root in shell (SSH), type: /usr/local/cpanel/cpkeyclt  This command should not have any output. If the IP is not licensed or the above command does not work, please contact support with your server IP address and root password.

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cPanel’s phpmyadmin fails to export database

Posted at October 23, 2015 at 8:02 am by InterServer Staff

If cpanel's phpmyadmin shows an error like: can't find the file at export.php During an export/database dump raise the php memory limit to 512MB ram for cpanel's internal php.ini file. The file is located at /usr/local/cpanel/3rdparty/etc/php.ini Change the memory limit memory_limit = 512M When done, run /usr/local/cpanel/bin/install_php_inis Regards, John Quaglieri InterServer Inc - Interserver http://www.interserver.net Have we provided you with the highest level of service? Like us    [...]

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Allow a remote IP address to access MySQL in cpanel Shared Hosting

Posted at October 8, 2015 at 1:45 pm by InterServer Staff

InterServer shared hosting plans, by default, have all IPs are blocked connecting to mysql. In order to allow an IP, it must be added to an access list. Log into cpanel Scroll down to the Databases section. Click on the Remote MySQL icon. Enter the ip address (you can see the IP at http://catchmyip.com) Click the Add Host button. The mysql port to connect to is 3306. You can connect to the server hostname / your domain name / ip address to port 3306. You can use % as a wildcard. For   [...]

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Add password protection to certain directory

Posted at October 8, 2015 at 1:43 pm by InterServer Staff

Add password protection to certain directory You can add password protection to certain directory of your website. Only those users who are having id and password will be able to access that directory. Enable Password Protection Go to cPanel. Scroll down to Security tab and click on Password Protected Directories link. Click on icon to expand the directory or to see nested directories. Click on the name of the directory on which you want to set the password protection. On clickin   [...]

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Account Level Filtering

Posted at October 8, 2015 at 1:42 pm by InterServer Staff

Account filters can be used to handle mail from a particular sender in the desired way: to redirect it to another account, place it in a folder, fail with a message to the sender, delete it with no message to sender, or pipe it to a program. To set up a filter click on Create New Filter Give your filter a name; select the proper field from the first drop-down list, and the type of match you want from the second one. Regex expression matching is incredibly powerful but to use it you   [...]

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Account Level Filtering

Posted at October 8, 2015 at 1:41 pm by InterServer Staff

Account filters can be used to handle mail from a particular sender in the desired way: to redirect it to another account, place it in a folder, fail with a message to the sender, delete it with no message to sender, or pipe it to a program. To set up a filter click on Create New Filter Give your filter a name; select the proper field from the first drop-down list, and the type of match you want from the second one. Regex expression matching is incredibly powerful but to use it you   [...]

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Change PHP version in cPanel

Posted at October 1, 2015 at 12:00 am by InterServer Staff

UPDATE 12/27/2016: Current PHP Versions available: PHP4.4, PHP5.1, PHP5.2, PHP5.3, PHP5.4, PHP5.6, PHP7, PHP7.1 How to use php selector to set a php version in cpanel?   Here I am going to show you how you can set the php version of your site from cpanel.   First of all, login to your cpanel by clicking on the link to cpanel. You can also find the same in the activation email that you received after signing up with Interserver’s webhosting.   Your login    [...]

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C.5.2.4. Client does not support authentication protocol with php selector

Posted at October 1, 2015 at 12:00 am by InterServer Staff

The error C.5.2.4. Client does not support authentication protocol When using an older PHP version with PHP selector, like 5.2, is due to the version of MySQL not using the old password type (pre 4.1). To fix this error, old passwords can be used. On the server running in mysql SET PASSWORD FOR 'some_user'@'some_host' = OLD_PASSWORD('newpwd'); Will set the password to use the old password version. When done run mysqladmin reload

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Cpanel URL

Posted at January 1, 2015 at 12:00 am by InterServer Staff

The best way to get to cpanel is http://Your-Domain.com/cpanel/ or http://Your-Domain.com:2082/