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The best way to get support is to open a new support ticket by emailing email@example.com or through our secure online form at https://interserver.net/contactus.php. Most tickets will recieve a reply in 30 minutes to 1 hour. To check the status of an existing ticket please see https://interserver.net/cms/support/?_a=tickets&_m=view or follow the instructions in the ticket confirmation [...]
Managed Support Guidelines FREE Support for VPS and Dedicated servers Servers without a control panel: System reinstalls All hardware issues, including parts/labor Dedicated Servers and VPS (minimum 4 slices) with a control panel (cPanel or Direct Admin. Plesk support not included): System / Control Panel reinstalls All hardware issues, including parts/labor Repair of any service that [...]
If your server is down please use our emergency pager located at https://interserver.net/pager.php. Please include your servername, root password and a phone number to call back.