What is the best way to get support?

By | 2015-10-23T08:34:20+00:00 October 23rd, 2015|

The best way to get support is to open a new support ticket by emailing support@interserver.net or through our secure online form at https://interserver.net/contactus.php. Most tickets will recieve a reply in 30 minutes to 1 hour. To check the status of an existing ticket please see https://interserver.net/cms/support/?_a=tickets&_m=view or follow the instructions in the ticket confirmation [...]

Managed Support Guidelines

By | 2018-06-19T12:52:31+00:00 October 23rd, 2015|

Managed Support Guidelines FREE Support  for VPS and Dedicated servers Servers without a control panel: System reinstalls All hardware issues, including parts/labor Dedicated Servers and VPS (minimum 4 slices) with a control panel (cPanel or Direct Admin. Plesk support not included): System / Control Panel reinstalls All hardware issues, including parts/labor Repair of any service that [...]