FAQ

Is there a trial period or money back guarantee?

We do not offer a trial period or a money back guarantee. All billing is month to month. If you are ever unsatisfied with our service, you may cancel at any time.

Can I pay quarterly? Yearly?

During the sign up process the option for a 1 year payment is available with a 10% discount. Additionally, a prepay can be made in your MY customer portal to keep a credit on your account. Available money in prepay will be deducted as your monthly invoices are generated. Prepaying does not offer any discounts on your monthly fee.

Can I add more slices?

Yes, you can add more slices at any time.

What is the difference between OpenVz, KVM, or Cloud?

OpenVz, KVM and cloud are the different platforms we offer hosting on. Each has its own unique advantages, disadvantages and price differences. For more information please click here: OpenVz vs. KVM vs. Cloud

Is your VPS Managed?

Our VPS are fully managed if you have at least 4 slices and a control panel, such as cPanel; however, we only manage what we install. For example, if you order a VPS with no control panel, we only manage the operating system. We will support any operating system related problems you may run into, such as boot up issues, security updates, patches, reinstalls, and so on. If your server is purchased with a control panel, such as cPanel, we will support any software that is installed by the control panel (control panel itself, web server, ftp, mail, etc). We will not support any 3rd party software, such as blogs, scripts, and forums. For more information on Managed Web Hosting

How many IPs come with the VPS? How many can I have?

Each VPS comes with 1 IP address. You can have up to 5 additional IPs on your VPS or Cloud. You can purchase additional IPs for $1 per IP per month directly in our control panel.

What operating systems are available?

We sell Centos , Debian , Fedora, Scientific, SuSe, Ubuntu ,FreePBX , and Windows 2008 ,2012, and 2016 on our VPS & Cloud Plans.

What Control Panels do you offer?

We offer cPanel and Direct Admin control panels on our linux VPS. We do not offer any control panels for Windows.

How much processing power will I have and what is the CPU Speed?

Hardware used inside host nodes will vary. Your VPS will be on CPU that are between 2.0 and 3.0GHz. Every 4 slices has access to 1 CPU core. 
1-4 Slices - 1 CPU Core
5-8 Slices - 2 CPU Cores
9-12 Slices - 3 CPU Cores
13-16 Slices - 4 CPU Cores

Award-Winning 24/7 Support

We make it easy to get online, but if you do need help or just want to talk to a live person, our experts are available 24/7
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(877) NJ-COLO-1